Shipping & Returns
Important Weather Related Information
Dietonsale.com cannot be responsible for weather conditions which could affect products once an order has left our premises. We promptly ship all orders from our climate-controlled warehouses, but extreme temperature fluctuations during transit are out of our control.
No returns, exchanges or credits are accepted on products that have been affected by melting or freezing.
To help minimize the possibility of receiving weather related damaged products:
- Avoid packages being left outside by having orders delivered to your work address or other alternative location, where the package can be brought inside immediately.
- To reduce transit time, consider choosing expedited shipping methods. We offer Multiple express shipping options you can choose from which will greatly reduce the time your order is out of a temperature controlled enviroment
If your order containing chocolate has been in the heat - unpack carton contents trying to avoid touching individual bars, place boxes in your refrigerator for about an hour. They will reharden and suffer no nutritional loss.